Privacy Policy

Last Modified on 31st October 2022

This privacy policy lets you know how the Company collects uses, and discloses personal data, identifies the relevant processing purposes, and describes your rights as a data subject.

1. WHO ARE WE?

This privacy policy applies to the personal data of natural persons such as customers, service users, suppliers, business partners, and other third parties collected by J Square Group Company Limited. When developing and updating our privacy program, we consider the Personal Data Protection Act B.E. 2562 (2019) ("PDPA"), as well as laws and practices that have generally been in effect at present.

If you have any questions or concerns about our privacy practices, we welcome you to contact us via

Address: J Square Group Company Limited Attn: Data Protection Officer 111/28 Chinatown Westend Village, Moo 4, Sala Ya, Phuttamonthon, Nakhon Pathom, Thailand 73170

In addition, you can contact the Personal Data Protection Officer via email at DataPrivacyCenter@jsquaregroup.co.th

Upon receiving your questions or concerns, our representative will contact you within a reasonable time to respond to your questions or concerns. In some cases, we may request further information to verify your identity.

2. WHAT IS PERSONAL DATA?

"Personal Data" means any information relating to an identified or identifiable natural person, directly or indirectly, but not including the information of the deceased persons in particular.

3. WHAT PERSONAL DATA WE WILL COLLECT

We will collect personal data, including but not limited to:

Identification information (e.g., name, date of birth, gender, nationality, photograph, citizen card and identification number, unique device identifiers, geolocation, etc.);
Contact Information (e.g., home address, telephone number, email address);
Usage and service behavior information of the Company.
Information about your device when using our services, including your device's IP address, model information, device settings, and network information used;
Financial information (e.g., payment transaction and bank account number);
Records of service usage to improve the quality of services and/or to resolve the service issues (e.g., information on recording security cameras, records of photos and sound via electronic media or other media, etc.);
Certain information required to comply with the law, or requests from law enforcement agencies and/or court orders, including information for claiming our legal rights;

4. THE SOURCES OF PERSONAL DATA

We may obtain your personal data through one of the following means:

The Company receives personal data directly from you, where the Company will collect your personal data from various service processes including:

When you receive one of our services, this includes the processes of filling the request o exercise your rights;
When you voluntarily respond to our survey or email of any other means (e.g., Short Message Service - SMS, etc.);
When you contact our employees or representatives at our office buildings or via electronic means;
When you visit the Company's website through your browser's cookies;

Information that we collect from other sources:

We may receive personal data about you from third parties, which are allowed to disclose your information by your consent under applicable law, including our agents, and our subcontractors. These third parties include but are not limited to our business partners, our sub-contractors that help the Company to provide services by email, phone, document, or via other electronic means in which the disclosure person has the right to provide personal information lawfully or to be informed through various service processes in the Company that collects the information itself as described above.

5. THE PURPOSES OF PERSONAL DATA PROCESSING

We may collect, use, disclose and/or process your personal data for one or more of the following purposes:

to fulfill the service contract agreement, enforce our terms of service, and provide your use of services and/or access to the Site;
to administer our services for internal operations
to conduct research, analysis, and development activities, behaviors of yours using products and services to create a database and to provide services (including, but not limited to, data analytics, surveys, technology development, and/or profiling), and to offer you with better products or services and/or benefits of the Company;
to inform and offer privileges, information, promotions, and offers relating to buying or selling products or services of the Company;
to proceed as be informed of spam or suspected phone numbers, including showing details of such phone number blocking;
to carry out our marketing analysis, plans, and activity campaigns of the Company
to prevent or suppress a danger to a person's life, body or health;
to comply with or as required by any applicable law, governmental or regulatory requirements of any relevant jurisdiction, and/or any other necessity for our legitimate interests of us;
as the purposes for which the applicable law allows us to collect, use, disclose and/or process your personal data without your consent;
to use for identification and/or verification in registering our services;
to facilitate service payments related to product and service usages or purchases;
to provide after-sales services, respond to your questions/concerns, facilitate any inquiries, suggestions, requests, or complaints in respect of our services, compensation, and resolve the issues;
to research, monitor, and analyze customer use of our network, products, and services on an anonymous or personalized basis, to identify general trends, and improve our understanding of our customers' behaviors;
to notify you of updates or announcements from the regulator and government agencies;
to manage and fulfill your orders, send you invoices and purchase orders, notify the payment, prepare the receipts and tax invoices, collect payment for our services, ask for a payment, and exercise the right of claim;
to protect and keep our place of business, office buildings, and warehouses secure (e.g., closed circuit security cameras for safety and crime prevention).

6. HOW WE PROCESS YOUR PERSONAL DATA

After receiving personal data from various data sources, the Company will collect, use or disclose your personal data for the purposes specified in the previous session and will process your personal data only to the extent permitted by law. That is, it is based on a lawful basis for processing the data.

The company may disclose personal data and any information about your use of the service or any other information that the Company collected as described in section 3 above to the Company, legal government and public agencies, Information technology service providers, banks, payment and transaction services providers, customer support service providers, service providers, marketing and advertising management service provider, business consultants, legal service providers, legal counsels, including any juristic persons or any other person in which the Company and/or you are a party or having legal relations.

In addition, the Company may have to send your personal data to the regulatory authorities for investigation and may use the results of such data audits to prevent fraud.

If the Company employs other persons to act as personal data processors, the Company will investigate personal data protection measures and arrange to sign an agreement to control and protect personal data appropriately and by the rules prescribed by required law.

7. HOW AND FOR HOW LONG DO WE KEEP YOUR PERSONAL DATA

The Company has information security measures to maintain and the period of retention of your personal data is as follows:

Collection characteristics: We keep your personal data either in a printed document (hard copy) or in an electronic document system (soft copy) with appropriately secured measures to prevent the loss, unauthorized access, change, and disclosure of your personal data.
We manage to put in place procedures to deal with any suspected personal data breaches. In case of substantiated complaints concerning breaches of customer privacy and losses of customer data, our security team will immediately investigate to solve the case.
Retention period: We will not keep your personal data for any longer than we deem necessary for the purposes for which we collect and process it, within the effective period of the contract, within the period of the exercise, or in defense of legal claims.
When your personal data for which we collect, use, and process it, is no longer required for the purposes and by applicable laws, we will erase or destroy or aggregate and/or anonymize your personal data to an extent that it no longer identifies you within a reasonable time.

8. YOUR RIGHTS AS A DATA SUBJECT

You, as the data subject, have the following rights concerning personal data according to PDPA:

Right to consent and withdraw consent

In case the processing of personal data requires consent, you have the right to give consent to the Company to process personal data for the purposes informed specifically.
When you give us your consent for personal data processing, you have the right to withdraw the consent for your specific purposes at any time, unless there are restrictions on legal rights or in connection with the contract that benefits you.
You have the right to withdraw the consent about processing your personal data at any time that your personal data is with the Company.
If exercising the right to withdraw consent prevents the Company from delivering products or providing some services to you, the Company will inform you about the effect of withdrawing the consent.

Right to access (or "Rights to be informed")

You have the right to request access to and obtain a copy of your personal data to and obtain which is being processed by us.

Right to data portability

You are entitled to request us to send or transfer your personal data to other data controllers or directly receive your personal data for some reason. However, the right to data portability applies only to the personal data that you submit to the Company, and the collection, use, and/or disclosure of such personal data is done with your consent or where such personal data is necessary to be collected, used and/or disclosed to fulfill its obligations under a contract.

Right to object

You have the right to object to the processing of your personal data for some reason.

Right to erasure

You have the right, in certain circumstances, to request the erasure of your personal data which is being processed by the Company

Right to restriction of processing

You are entitled to have the right, in certain circumstances, to restrict the processing of your personal data by our Company

Right to rectification

You have the right to ask for any inaccurate personal data held or processed by us to be corrected, and any incomplete data to be completed. For those inaccurate personal data or incomplete personal data, we will investigate and correct them.
Where a request to rectify inaccurate personal data is received, we may, in some circumstances, request you provide proof of your identity or provide additional documents and/or required information.

You may contact the staff of the Company to file a request to proceed with the above rights, as detailed in section 1, or contact designated channels specified by the Company. However, you do not have to pay a fee to use your rights. However, a fee may be charged accordingly if your request is found to be unfounded, repetitive, or excessive.

The Company has the right to refuse that is a dishonest exercise of the right, unreasonable requests, requests that are not provided by law, and/or requests that cannot be fulfilled. In addition, the Company has the right to reject your request under the rules stipulated by the law.

9. IF YOU REFUSE TO GIVE US YOUR PERSONAL DATA

The Company is legally obligated to collect personal data or to make a contract between you and the Company. If you choose not to provide personal data, the Company may not be able to provide services to you.

Besides the case that the Company processes personal data for performing of contract and complying with the laws, in some cases, the Company may require your consent for the collection, use, or disclosure of your personal data under purposes of personal data processing specified in section 5 to provide you with the best benefits and/or for the Company to be able to provide services that meet to your needs appropriately.

10. MARKETING ACTIVITIES AND CAMPAIGNS

During the period you are using our services, the Company will send you information about marketing activities and campaigns about products and services of the Company which you will be interested in. You can cancel your consent for being informed of marketing communications via channels specified by the Company.

11. COOKIES POLICY

During any use of the Company's website information relating to your access to this website will be saved in the form of a cookie. This cookie policy describes the meaning of functional cookies and their purposes. And how to delete cookies for your privacy by accessing our website, you consent to our use of cookies by following the cookie policy detailed below.

What are cookies?

Cookies are text files that are stored on a user's computer and/or communication devices that you use, such as tablets and smartphones, via a web browser while you enter the Company's website. Cookies will not cause harm to your computer equipment and/or communication devices. They are used to store detailed log data, internet usage, or, your website visit behavior. You can learn more about cookies from https://www.allaboutcookies.org

How the Company uses cookies?

The company will collect website information from all visitors through cookies or similar technologies and will use cookies for the following purposes:

To study the behavior of your website usage and to develop company websites to be able to use easily, quickly, and more efficient
To protect you from fraud and improve security
To analyze products and services, and offers of the Company products that may be relevant to you
To improve the marketing that you see on social media, applications, and other websites

You can refuse the collection of information via cookies through your browser settings, which may reduce the optimum performance of the website and application.

12. PERSONAL DATA OF MINORS

With the nature of services including the products of the Company, the Company may collect, use or disclose personal data about individuals under 20 years of age. The Company will comply with the Personal Data Protection Law in connection with the processing of minors' personal data.

13. COLLECTION AND USE OF PERSONAL DATA FOR THE ORIGINAL PURPOSE

The Company will process the personal data using the law applicable at present and the Company is entitled to continue to collect and use the personal data which has been collected before the effective date of provisions of the "PDPA" for the existing purposes. If you no longer want the Company to collect and use such personal data after the PDPA is fully effective, you may withdraw your consent through the channels to be further publicized by the Company.

14. PUNITIVE MEASURES IN CASE OF PRIVACY POLICY VIOLATION

If there is a privacy policy violation by any employees, suppliers, or business partners, the Company will consider taking punitive measures according to our regulations and/or take appropriate legal action.

15. PRIVACY POLICY OF OTHER WEBSITES

This privacy policy is only applied to our products, services, and our websites. However, it may contain links to third-party websites and services. We have no control over how third-party websites and services process your personal data, and we are not responsible for such third-party websites and services or their privacy practices.

Please read the privacy policies of any third-party websites or services that you access from our websites or services.

16. CHANGES TO OUR PRIVACY POLICY

The Company may review and revise this Privacy Policy in order to update, amend, or alter the policy as deemed appropriate without prior notice for the policy to be compatible with our business operations, the changing laws, regulations, other relevant practices. In this regard, the Company will inform you of the current policy on the Company websites or at https://www.jsquaregroup.co.th/privacy-policy.